dorel-gnatiuc-sLEO6BoRZF8-unsplash.jpg
Group 194.png

A connected arena experience

Group 422.png
Group 421.png
Group 425.png

Project Overview

No longer will your mobile phone just be an object in your pocket while visiting Frequency Center. It will now be a gateway device to event parking, venue entry, food and beverage services, and an interactive device throughout the day. By bringing a truly interactive experience to Frequency Center, users can enjoy a more connected stadium experience. 

Challenge

Creating an app that will enable users to engage with Frequency Center and provide a connected venue experience.​

Opportunity

Understanding what arena/stadium attendees want most out of a connected arena/stadium experience while also focusing on how we can turn their needs into a memorable experience that can increase venue efficiency and revenue for the business.

My Approach

Discover

Market Research

Competitive Analysis

User Surveys

Understand User Pains

Define

Affinity Mapping

Personas

Define the Problem

Storyboarding

Journey Mapping

Information Architecture

User Flows

Ideate

Crazy 8's

Wireframes

Prototyping

Design System

Validate

Usability Testing

Iterated Wireframes

Hi-fi Wireframes

Prioritize Next Steps

My Contribution

This project was fun and interesting, I learned more about a product space that is currently in a transition to providing more digital experiences for those wanting to attend event venues. With a ton of questions in mind, I dove into preliminary market research to learn the product space trends and patterns.

I intricately evaluated competitors to gather inspiration and design solutions from top rated performers, as well as, apps that are not performing well in the space. Because I have this unexplainable urge for improving processes, I took time to understand what users were truly saying/feeling while sharing their attention between their mobile device and the event itself.

As I enter the design phase, I had a ton of ideas surrounding potential solutions for user problems. Before jumping into visualizing of the app, I ran through my research again to ensure nothing was overlooked and then began implementing design iterations.

I decided to showcase my work by transforming my work and findings into a slideshow about the process.

Project Duration: 5-Week Sprint

Does a connected arena/stadium experience increase the interaction between attendees and venue amenities?

infoicon.png

Fans desire an app that makes the arena/stadium experience more enjoyable but does not distract them (and other fans) from the actual event.

infoicon.png

63% of those interested in football who had never gone to a stadium, the attractiveness of a trip to the stadium would be increased by an arena/stadium app​.

According to study by Facit Group.

According to study by Facit Group.

User Pains

After creating a screener survey, conducting interviews, and creating an empathy map to better understand user needs, a primary user group was identified. Primary user group consists of rabid fans who don't like wasting time at events.

painicon.png

Attendees don't have the patience to stand in long lines.

painicon.png

Arena/stadium doesn't offer an efficient way to purchase and share tickets.

painicon.png

Attendees don't have a seamless arena/stadium experience.

painicon.png

Attendees do not have a way to plan event itinerary.

User Journey Map

Creating a user journey map helped me understand user expectations and experience using the app. I illustrated the journey for our primary user as they need an efficient way to plan event attendance.

browse and purchase event tickets user journey map.png

User journey: plan event attendance in advance.

Information Architecture

Now I have an idea of what features to include in the app, based on user needs and pains. I organized the structure of the app to get a better understanding for how the app should function.

infomrationarchitecture.png

User Story/User Flow

After conducting user and market studies, user stories were developed into user flows that outlined the path users will take to ensure a smooth and efficient ticket payment experience.

userflow.png

Wireframing the Solution

time blocked my sketching sessions so I did not focus too much on one idea. After sketching out several ideas, it was time to digitally polish those sketches to get a better idea for how the visual element relationships fit with the device screen.

sketches.png
Group 413.png
Group 415.png
Group 416.png
Group 417.png

Validating the Design 

Usability Test #1

I conducted usability testing sessions with users to validate whether the lo-fidelity designs would meet their needs. During these sessions I wanted to understand how users interacted with the prototype and going through the flow of purchasing event tickets.

Test #1 Findings

lo_fi_prototype.gif
painicon.png

Users want a better process for choosing seating at an event.

painicon.png

Users want more information about the event line up.

painicon.png

Users want a more intuitive way to browse future events.

Usability Test #2

The second usability sessions helped validate refined designs. This session also tested the flow of purchasing event tickets.

hi_fi_prototype.gif

Final Design 

After gathering feedback from the second usability session, I now have the information I need to update the high fidelity designs. Try it out yourself!

Test #2 Findings

painicon.png

Event seating map is not interactive.

painicon.png

Ticket pricing needs to be more visible while browsing.

painicon.png

Browsing events does not show event type.

Group 422.png
Group 423.png
Group 424.png
Group 425.png

Takeaways

Frame 530.png

The app makes users feel like Frequency Center really thinks about how to provide a connected experience.

One quote from peer feedback:

“The app is user friendly and put together extremely well! I would definitely use this app when looking for an event to attend, I love the calendar feature.”

Frame 531.png

While designing the Frequency Center app, I learned that the beginning stages of the design process are vital to providing a solution that meets user needs. Usability studies and peer feedback influenced each iteration of the app’s designs. I also learned that it’s important to reflect on different stages of the design process.

Copyright © 2022 Anthony Jones.